Customer Service Representative - Customer Operations (Remote - Bali, Indonesia)

Join Acquire Intelligence as a Customer Service Representative in our dynamic Customer Operations team, now hiring for remote roles across Bali, Indonesia. This is a unique opportunity to deliver exceptional service while enjoying the work-life balance that Bali offers. Our team is at the heart of our customer interactions, ensuring every inquiry is handled with care and efficiency. As a Customer Service Representative, you'll be the first point of contact for our clients, providing them with the support they need to succeed.

At Acquire Intelligence, we are committed to innovation and excellence. Our company has been at the forefront of the data intelligence industry, helping businesses make informed decisions. We are looking for a dedicated professional who can thrive in a fast-paced environment and contribute to our mission of delivering top-notch service.

In this role, you will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. You will use tools like Zendesk, Salesforce, and other customer service platforms to streamline our operations. This is a great opportunity to grow your career in a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and escalate complex problems to the appropriate teams.
• Maintain and update customer records in Salesforce and other CRM systems.
• Use Zendesk and other customer service tools to manage and track customer interactions.
• Ensure high levels of customer satisfaction through proactive communication.
• Collaborate with cross-functional teams to deliver exceptional customer service.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Stay updated with industry best practices and new technologies in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven experience using CRM systems like Salesforce.
• Familiarity with customer service tools such as Zendesk.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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